Support

SurfLocal support assists customers with account access, Phone, Office, AI, messaging, billing-system questions, configuration, technical troubleshooting, and service questions.

Use the secure support form below or call (806) 484-1156.

For faster troubleshooting, include the business name, affected SurfLocal service, approximate time of the problem, the page or feature involved, and a description of what happened.

Do not send passwords, full payment-card numbers, authentication codes, or other secrets by ordinary email.

Report suspected unauthorized account access, compromised credentials, unexpected messaging activity, or other security concerns promptly.

SurfLocal may require identity or account verification before making changes to protected account information.

Recipients of supported SurfLocal messaging programs may reply HELP for assistance where keyword help is enabled, or contact SurfLocal through the information above.

To stop applicable automated text messages, reply STOP.

Support response and resolution times vary by issue. Some incidents depend on telecommunications carriers, internet providers, payment providers, or other third-party systems and may require coordination outside SurfLocal.

SurfLocal support is not an emergency dispatch service. For threats to life or property, medical emergencies, fires, crimes in progress, or similar emergencies, contact the appropriate emergency service directly.