Messaging Terms

These Messaging Terms apply to SMS or MMS communications sent through SurfLocal messaging programs where SurfLocal or a SurfLocal customer uses the platform to send authorized communications.

Messaging may include business communications, appointment reminders, requested notifications, customer-service messages, account or operational notices, and other messages associated with a messaging program for which the recipient has provided applicable consent or that is otherwise permitted by law.

Where consent is required, a recipient must affirmatively authorize the applicable messaging program. Consent is specific to the relevant sender, message purpose, and program.

Consent to informational, operational, or appointment messages does not automatically authorize unrelated promotional messages.

Messaging consent is not sold or transferred to another business for that business's own marketing.

Message frequency varies depending on the program, the services requested, account activity, appointments, communication activity, and user settings. Some periods may have no messages while active service periods may generate multiple messages.

Message and data rates may apply. Wireless carriers determine applicable messaging and data charges. SurfLocal does not control a recipient's wireless plan.

Reply STOP to unsubscribe from applicable automated text messaging. Supported opt-out keywords may also be recognized by the messaging system.

Opt-out requests will be honored in accordance with applicable law and the messaging program involved. A recipient may receive a limited confirmation that an opt-out request was processed when permitted.

A user who later wishes to receive messages again may need to provide new consent or use a supported opt-in process such as START where available.

Reply HELP for help where the messaging program supports that keyword.

Wireless carriers are not liable for delayed or undelivered messages. Delivery may be affected by carrier filtering, network conditions, device status, number availability, account status, or other factors outside SurfLocal's control.

SurfLocal does not share, sell, rent, or provide mobile phone numbers, text-messaging opt-in information, or messaging consent data to third parties or affiliates for their own marketing or promotional purposes.

Please review the SurfLocal Privacy Policy for additional information.

Businesses using SurfLocal to communicate with their own recipients are responsible for obtaining any consent required for their messaging use case and for honoring opt-out, content, timing, registration, and other communications requirements that apply to them.

SurfLocal messaging may not be used for unlawful spam, purchased consent lists, deceptive lead generation, harassment, fraud, or other prohibited conduct described in the Acceptable Use Policy.